Serving both commercial & residential

FAQ'S - New Heating Systems

How do I know whether my heating and cooling equipment needs replacement or just repair?

This is a difficult question to provide a “blanket” answer for. As an analogy, it is a similar process of considerations that a car owner must consider when deciding whether to replace a vehicle or not.

  • The age of the current system. Our philosophy is that if the current heating system is 30 years old or is 1 – 1.5 times the longest warranty, replacement should be seriously considered.
  • What is the history of the heater? Has it required frequent repairs throughout its lifespan? Is it noisy? Does it show signs of excessive wear (rust)? Has it been well maintained by an HVAC company on an annual basis?
  • Are there any current rebates or tax credits available towards the purchase of a new high efficiency heating system that will help offset the initial investment?
  • Does the current system provide the level of comfort that you want? There is a growing difference between “builder grade” and consumer choice in what a system can offer in terms of comfort and convenience.
  • How much will the repairs cost…and how many more repairs will you need in the future? Is keeping an older system operational worth the time, the money and the inconvenience? Often, replacing an old heater will prove to be the less expensive option than paying for repeated repairs.
It’s been a long time since I shopped for a new heating system – or – I’ve never purchased a new heating system before. What is available to me as a consumer?

If you’re deciding on a new system and have not kept up with advances in the industry, you will be amazed at the number of options that you have. Today’s comfort systems offer a surprising number of options and combinations – from individual heaters and air conditioners to integrated or “hybrid” systems. Systems can vary widely in terms of energy efficiency. The ability of systems to monitor conditions and adjust automatically has increased dramatically. And a wider variety of indoor air quality add-ons are available than ever before.

These changes make the replacement decision even more complex than ever, so you can see how important it is to find a HVAC company that will work with you to custom design a system for your home and budget. At Hank’s, our goal is to be a company that will partner with you to not only install a system that is appropriate for your situation, but then help you keep the system operating at peak performance.

Are some heating manufacturers or brands better than others?

Yes, we believe so. That’s why we only recommend the most reliable heating systems on the market. However, the manufacturer or brand is only one part of a high performance and reliable heating system – the heating system design and the quality workmanship that are utilized are crucial to having a long lasting, reliable and trouble free heating system that reduces your energy bills.

We are in a unique position to judge this as we are primarily a service company, not a replacing company. Our experience is not anecdotal but is big picture, and is based on what we have had to fix over the years.

What should I look for when choosing a new heater?

Here are some general rules of thumb when you are ready to replace your existing equipment:

  • Choose a manufacturer that has a good reputation for quality and durability.
  • Choose a model with a high energy efficiency rating to bring you better comfort and lower your seasonal energy bill.
  • Be sure that the system you have chosen has been properly sized for the unique needs of your home.
  • Finally, choose a reliable company with excellent customer satisfaction and a track record of service after the sale. Talk to your friends and neighbors.
  • We do more service than replacement so that puts us in a unique position to know which products are best.
How much does a new heating system cost?

Due to the many different makes, models and customer needs, as well as installation variables within the home, price is an issue that can only be solved by doing a thorough evaluation of your home and existing equipment.

If I am replacing my heater, why would I replace my current heater with a smaller or larger one?

You may or may not replace your current heating system with a larger or smaller one. The size or capacity of your new heater will be determined and recommended by your Hank’s technician. The only accurate way to determine the proper sized heater for your home is to perform a load calculation to determine the heating needs for your home on the coldest days of the year. It is common to find existing heating systems that are oversized for the home. This results in decreased comfort, increased energy usage, increased equipment failure and shortened life span of the heater.

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