Serving both commercial & residential

FAQ'S - Heating Maintenance and Repair

My pilot has gone out in my furnace.
A:

If furnace quits working, shut main power off for 10 seconds. For furnaces with a newer ignition, turn main power off by following wire from the furnace to the switch. Wait the 10 seconds then back on again. Often this resets ignition but if it continues to fail, call us.

Also, many modern furnaces and boilers are self diagnosing. Usually instructions for interpreting this are written in appliance manual or on the front access cover. DO NOT turn off to reset the appliance if you find it is self diagnosing – interpret the code first. Turning the appliance off will erase the fault. This code can be extremely helpful in reducing travel time as plumber can often bring the correct replacement part without first visiting your property.

Look for heat marks around chimney and around your appliances or rust build-up above burner compartments or chimney. If you are concerned, send us a picture or have us come out. We can often let you know by looking at a picture, if it’s something to be concerned about or not.

If it is an older furnace with a standing pilot, find the gas valve and turn to “pilot” position. Depress knob. Follow small gas line from valve to pilot light with a long match or lighter, while continuing to keep knob depressed for 30 seconds. Let up slowly and turn gas valve knob back to “on” position.

My furnace is making noises that I have never heard before.
A:

Check the air filter to make sure it is clean. If needed, clean or replace it. Check to make sure that the area around the heater is free from debris and clutter. Check the service records for the heater. If a precision tune-up has not been performed on the heater within the last year, call us for a precision tune-up on your heater.

How often should I have my heater serviced by an HVAC company?
A:

Manufacturer’s recommend that the heating and air conditioning system in a central heating and cooling system are each serviced once a year. If your heating system has not had a precision tune up, call us today.

Why are precision tune-ups important?
A:

Heating and cooling units can run for as many 5,000 hours per year. When you neglect them, you pay a hefty price in wasted fuel, shortened equipment life and inconvenient and expensive breakdowns. Having your equipment regularly tuned-up, results in fewer service problems, lower energy bills, a safer system and warranties that are kept valid.

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